Product Lifecycle Statement

As the veterinary industry’s #1 Digital Imaging and PACS company, Sound® is faced with a constant challenge: How to maintain our lead in developing cutting edge technologies, while continuing to provide industry leading service and support. Sound® will make every effort to provide standard service and support up to 7 years from product purchase date. Due to the shortened life of certain products, we are sometimes forced to adopt the end of life policies from our various Original Equipment Manufacturers (OEM) partners, and as a result may end standard support and service earlier than the desired 7 years.

The following table defines the key dates to track a product's lifecycle:
Milestone1 Year2 Year3 Year4 Year5 Year6 Year7 Year8 Year9 Year10 Year11 Year12 Year
End of Sale Notification            
End of New Sales   ******       
End of Development (SE)HW
SW
HW
SW
SWSWSWSWSW     
End of Standard Service/Support
(SAP)
         ******
Extended Service/Support
(ESA)
            

* = 3 Years from Product Release ** = 4 Years from Product Release *** = 5 Years from Product Release HW = Hardware SW = Software

EventTimingDescription of Events
End of Sale Notification

End of Sale Notification    Release or replacement product or decision to discontinue product

End of Sale Notification will occur 180 days prior to End of New Sales Date    

Product will no longer be actively marketed, but can still be purchased

Product will no longer be actively marketed, but can still be purchased
End of New SalesProduct Enters Transition to End of Life

New product may no longer be purchased from Sound.

Refurbished Product May be available for purchase – based on availability

All current, up to date Sound Assurance Premier (SAP) and Extended Service Agreement (ESA) contracts remain valid at this time

End of Development (SE)

End of Development (SE)    Sustained Engineering (SE) will occur up to:

Hardware – Up to 2 years from Product Release Date

Software – Up to 7 years from Product Release Date    

Sustained Engineering (SE) consists of upgrades, enhancements, new features, and bug fixes.

Sustained Engineering (SE) consists of upgrades, enhancements, new features, and bug fixes.
End of Standard Service/Support
(SAP)
 
Up to 7 years from Purchase Date

SAP Contracts will be honored until the end of their current term. Notification will be sent out 30 days in advance of the termination date. SAP contracts can no longer be renewed at this time.

The option to transition to an ESA contract will be offered at this time.

Only maintenance releases for critical bug fixes will be available for Sound software

Extended Service and Support
(ESA)
Indefinite

SAP Contracts will be honored until the end of their current term. Notification will be sent out 30 days in advance of the termination date. SAP contracts can no longer be renewed at this time.

The option to transition to an ESA contract will be offered at this time.

Only maintenance releases for critical bug fixes will be available for Sound software

Product NameEnd of New Sales
Merlin D-Rad2007
Eklin EDR32007
Eklin EDR52007
Eklin EDR62007
VetPACS 4030R2008
VetPACS EX 2520E2008
VetPACS NX 4030E2009
VetPACS EX 2520E+2009
Eklin EDR3 Mark II2009
Eklin EDR3 Mark III2009
RapidStudy CDx2009
Mark X2011
TruDR LX2012
Mark IIG (CCR)2013
Mark IIIG2013
Mark 1210C2013
Mark 1417CW2013
Mark V2013
Mark 1109G2014
Mark 1417G2014
Tour1109G2014
Tour 1109C2014
Tour1008G2014
Mark 1210CW2014
Mark 1114CW2014